Returns & Refunds Policy
Last updated: 05/09/2025
Thank you for shopping at AgentPrompt.
Please read this policy carefully before making a purchase. By placing an order on our website, you acknowledge and agree to the terms below.
1. Digital Products Only
Our store provides digital products, including online courses, digital downloads, and time-limited platform accounts or subscriptions. Because these products are delivered electronically and accessible immediately upon purchase or redemption, they are considered “used” once access is granted.
For this reason, all sales are final and non-refundable once the product has been delivered, accessed, or redeemed.
2. Exceptions to the No-Refund Policy
Refunds may be issued only in the following limited situations:
Duplicate order or accidental double payment caused by a technical error.
Non-delivery of the product due to technical issues on our side (e.g., system error preventing access).
Defective product (e.g., broken download link, invalid login details that cannot be fixed).
To request a refund under these exceptions, you must notify us within 7 calendar days of purchase at [Your Support Email], providing your order details and evidence of the issue.
We reserve the right to deny refund requests that do not meet these criteria.
3. No Refunds for Change of Mind
We cannot provide refunds or exchanges if you:
No longer want or need the product after purchase.
No longer use the subscription linked to your account.
Change your mind about learning through our courses or guides.
Once a digital product has been delivered or an account has been transferred, the sale is final.
4. Consumer Rights
This policy does not limit or exclude any rights you may have under applicable consumer protection laws. Depending on your jurisdiction, you may be entitled to remedies if the digital product supplied is faulty, not as described, or not fit for its intended purpose.
5. Contact Us
If you have any questions about this Returns & Refunds Policy or believe your case qualifies for an exception, please contact us at:
Email: admin@nextlink.net.au